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Linux Technical Support Expert

Linux Technical Support Expert

The support department is a very important function at OP5 and is responsible for a large part of our revenue and our impressive customer approval rating. You will work with answering questions and assisting with advanced problem solving for our customers. You will have the opportunity to dig deep in the technical parts of the product. The support is primarily provided via email or web. Much of the development of our products is customer driven and you will be a very important link in that since you will work with our customers’ needs on a daily basis. You will also get the opportunity to produce technical documents and articles. 

For this position, you will need to speak up when you don't understand or disagree, and give kudos when colleagues do the same. You have good interpersonal and communication skills and you are self-driven with a high sense of responsibility to deliver results on time. You show humility when you are right and have the confidence to admit mistakes.

For this position you need to have good competence within Unix/Linux as well as knowledge in scripting and programming (shell, PHP, Perl, Python). 

Required background
  • Good knowledge of Unix / Linux
  • Experience in scripting or programming (shell, PHP, Perl, Python)
  • Written and spoken Swedish and English

What you will do
  • Help our customers with challenging technical questions related to the use of our products
  • Write technical documents

These are some of the technologies we use or are evaluating. If you have experience with any of them you'll be an even more valuable asset for your team.

  • Knowledge of Nagios or OP5 Monitor
  • Experience in working with both Linux and Windows environments
  • Experience in working with IT operations or previous sole as system administrator
  • Experience in technical support work
  • Experience in Open Source
  • VMware
  • Elastic Stack (ELK)
  • Influx DB
  • Open Stack

Interviews will be held continuously. To apply, please register your profile and attach your application documents via this tool as soon as possible but no later than November 17th, 2017. Your application documents shall include CV and cover letter.

For information about this position, please contact Martin Bergek

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Gothenburg - Sweden

Första Långgatan 19
413 27 Gothenburg - Sweden Directions info@op5.com

Working at OP5

In OP5 you get the opportunity to work in a stimulating environment with exciting projects. You are offered the opportunity for personal development in a company with great potential, short decision-making, customer satisfaction and nice employees. You work in a team that values hard work as much as having fun at work. We help each other and value good team spirit. OP5’s vision is to be the driving force in a world where IT delivers measurable results, control and is seen as a strategic resource for better business.

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